FAQs & Shipping

How long does shipping take?

  • Our customers typically receive their order within 8-21 working days after date of shipment. Please allow for up to 4 weeks for delivery.
  • Please note that if you order multiple products, they may arrive in separate packages due to multiple warehouse locations.

    How can I contact customer support?

    • Please use the contact form if you have any questions or comments.

    What is the returns policy?

    • Venus Health is pleased to inform customers we give a 30 day money back guarantee with all purchases. 
    • Venus Health also reserves the right to refuse refunds if the product has been damaged, used or is not in the original packaging. If the product is not in a state fit for reselling, we will not accept returns.

    What forms of payment do you accept?

    • We accept all the major redit cards including Visa, Mastercard and American Express 
    • We also accept PayPal & ApplePay 

    BENEFITS OF MICPAP™

    • Treats snoring by purifying air intake through a specially designed filter system. 
    • Supports open nostril structure allowing air to pass freely, preventing collapsing of airways that causes snoring
    • Portable, versatile and lightweight - perfect for use while travelling

    FAQ

    • How long does it last? Is it disposable?  
    • How do I clean the MiCPAP?
    • How long does delivery take for the product?

    - The MiCPAP can be used multiple times and is not a single use product. There is no need for any special accessories as everything is included in the package.

     - Please use a clean and damp cloth to cleanse the outer casing of the device to ensure the device remains clean. 

    - The delivery time depends on the country of destination. We ship worldwide for free but please allow for up to 5 days order processing and up to 8-21 days for delivery.